TSB Bank plc

Financial Ombudsman decision DRN-2902776 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

Mr S complains that TSB Bank plc (“TSB”) won’t refund him two payments made from his current account as the result of a scam.APP scam refund refused

Mr S also raised a complaint about not being able to access his account statements for around a month in 2018 due to some problems with TSB’s IT systems.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2902776.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.