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Al Rayan Bank PLC

Financial Ombudsman decision DRN-2900219 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Pay Mrs F the additional interest that would’ve been accrued on Mrs F’s funds based on the 0.15% interest rate difference between the FTISA and instant access ISA from December 2019 – April 2020Interest and rates

Mrs F complains about Al Rayan Bank PLC (ARB) and their failure to transfer the funds from her matured ISA account into a new Fixed Term ISA (FTISA).Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2900219.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.