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National Savings and Investments
Financial Ombudsman decision DRN-2896307 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5,700redress stated in the decision
Tue Sep 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
prevented online access to his accountsIdentity checks and access
hasn’t updated him about a solutionComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2896307.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.