Halifax Limited

Financial Ombudsman decision DRN-2895357 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr H has complained that Bank of Scotland plc trading as Halifax (“Halifax”) mis-sold him an Ultimate Reward Current Account (“URCA”) in May 2013.Product mis-sold

I note Mr H’s issues in relation to Halifax’s complaint handling process but overall I think that the amount of redress offered is sufficient.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2895357.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.