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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN-2892397 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Jul 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
failed to remove the default from Mr F’s credit file when it should have doneCredit file reporting
it failed to get a manager to call him back when it had agreed to and gave him poor service generallyService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2892397.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.