Firms › Tesco Personal Finance Limited ›

Tesco Personal Finance Limited

Financial Ombudsman decision DRN-2889275 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

He also complained that Tesco didn’t apply a payment break to his account when he’d asked it to, in March 2020.Treatment in financial difficulty

Mr K complains about how Tesco Personal Finance PLC (Tesco) handled his loan account, and about the incorrect information it gave him.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2889275.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.