Revolut Limited

Financial Ombudsman decision DRN-2885918 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

Mr S complains about how Revolut Ltd dealt with him when he was having problems logging-in to his account.Identity checks and access

Revolut’s service should have done more to resolve the issue Mr S was having.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2885918.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.