Santander UK Plc
Financial Ombudsman decision DRN-2877079 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Aug 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
her credit file is still showing the balance as dueCredit file reporting
Santander told Mrs B that she’d been given incorrect information about thisComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2877079.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.