Lloyds Bank PLC

Financial Ombudsman decision DRN-2875491 Upheld

Upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Thu Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

late payment marker being added to his credit fileCredit file reporting

Lloyds has dealt with this complaint through a number of final response lettersComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2875491.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.