Barclays Bank UK PLC

Financial Ombudsman decision DRN-2871833 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Jul 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr Z complains that Barclays Bank UK PLC mis-sold him a mortgage by telling him that the interest rate wouldn’t go down – only for it later to do so.Product mis-sold

Mr Z says that Barclays didn’t handle his complaint fairly, in particular because the complaint handler first told him that the adviser had left the bank and then told him that she hadn’t.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2871833.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.