HSBC Bank plc

Financial Ombudsman decision DRN-2866766 Upheld

Upheldoutcome, as published by the Ombudsman

£275redress stated in the decision

Tue Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

there were errors and delays in dealing with the complaintComplaint handling

the manner in which HSBC provided assistance to Mr and Mrs L to enable them to use those servicesService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2866766.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.