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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-2865773 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr B complains Tesco Personal Finance PLC gave him incorrect information about how long a payment arrangement for his personal loan would show on his credit file for.Credit file reporting

Mr B says he wouldn’t be in this position if Tesco had properly dealt with his complaint in May 2020 and removed the mark on his credit file.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2865773.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.