HSBC Bank plc

Financial Ombudsman decision DRN-2860763 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Nov 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr M complains that HSBC UK Bank Plc made a payment of £3,420 from his account to a beneficiary instead of £34.20 as Mr M intended.Payment delayed or failed

He also complains he was given incorrect information from the HSBC helpline.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2860763.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.