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Aviva Equity Release UK Limited

Financial Ombudsman decision DRN-2860490 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mrs L’s complaint is about a lifetime mortgage she holds with Aviva Equity Release UK Limited. She believes that Aviva should have told her about the opportunity to re-mortgage and reduce the interest rate she was paying when an early repayment charge (ERC) was no longer payable in 2016.Product mis-sold

C, Aviva didn’t treat her fairly and its discriminating against vulnerable customers.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2860490.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.