TSB Bank plc

Financial Ombudsman decision DRN-2860013 Upheld

Upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Mon Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Mr S is unhappy with the service that TSB Bank plc provided when he called them to find out why a transaction he was trying to make was being declined.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2860013.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.