Halifax Limited

Financial Ombudsman decision DRN-2859594 Not upheld

Not upheldoutcome, as published by the Ombudsman

£944redress stated in the decision

Thu Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

the cheque had been rejected because Mr A didn’t have sufficient history with the bank, and that they were now unable to locate the cheque which had been lost in transit.Payment delayed or failed

This was a significant delay.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2859594.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.