Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-2853816 Not upheld

Not upheldoutcome, as published by the Ombudsman

£23,367redress stated in the decision

Tue Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

I appreciate the financial difficulties Mrs B says she is in, but Santander is under no obligation to write off the sum of £4,705.60 because of these difficulties. Instead, what Santander is obliged to do (under its regulatory obligations), is to exercise forbearance and due consideration.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2853816.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.