Chetwood Financial Limited

Financial Ombudsman decision DRN-2851756 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

remove any adverse information relating to that missed payment from Mr B’s credit fileCredit file reporting

Mr B complains Chetwood Financial Limited trading as LiveLend gave him an incorrect settlement figure to repay his personal loan early.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2851756.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.