Short Term Finance Limited

Financial Ombudsman decision DRN-2841476 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs P (by way of a representative) complains Short Term Finance Limited (STF) gave her loans she couldn’t afford to repay because she was in a debt spiral.Irresponsible lending

The overall pattern of Mrs P’s borrowing about loan 6 - 9 means any information recorded about them is adverse, so it should remove these loans entirely from Mrs P’s credit file.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2841476.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.