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Financial Ombudsman decision DRN-2840492 Upheld

Upheldoutcome, as published by the Ombudsman

£1,350redress stated in the decision

Thu Jun 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Aqua must reimburse to Mr T’s account all interest applied to balances over £1,350 since June 2016. Aqua must also reimburse all fees and charges applied to Mr T’s account since June 2016.Irresponsible lending

Aqua must also remove all adverse reporting from Mr T’s credit file from June 2016 onwards.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2840492.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.