Barclays Bank UK PLC

Financial Ombudsman decision DRN-2839034 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Jul 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Miss B complains that Barclays Bank UK PLC has registered a marker about her at CIFAS, the national fraud database.Credit file reporting

She said on her application she was unemployed and gave details of her benefit income. I’ve seen evidence that her benefit payments were related to health conditions.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2839034.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.