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MARKS AND SPENCER FINANCIAL SERVICES PLC

Financial Ombudsman decision DRN-2837955 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

M&S later told him he had been in arrears on his credit card and that he’d been notified of this at the timeCredit file reporting

Mr J complains that Marks & Spencer Financial Services Plc (M&S) didn’t properly explain why it awarded him £50 compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2837955.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.