Santander UK Plc
Financial Ombudsman decision DRN-2837141 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
Miss B has complained that Santander UK Plc will not refund the money she lost after falling victim to a scam.APP scam refund refused
Miss B feels it is unfair her credit file has been impacted.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2837141.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.