MONZO BANK LIMITED
Financial Ombudsman decision DRN-2825415 Not upheld
Not upheldoutcome, as published by the Ombudsman
£195redress stated in the decision
Wed Jul 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
He complained to Monzo on 1 October 2020, but they didn’t log or deal with his complaint.Credit file reporting
They apologised for not dealing with his complaint when he called them and offered compensation of £75 for this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2825415.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.