Barclays Bank UK PLC

Financial Ombudsman decision DRN-2818811 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Mr D complains that Barclays Bank UK PLC trading as Barclaycard irresponsibly allowed him to open a credit card account and then increased the credit limit.Irresponsible lending

Mr D doesn’t accept that view and in summary says he did tell Barclaycard about his position and questions why calls to him were not recorded. He says Barclaycard didn’t investigate his complaint properly as it would have come to a different conclusion.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2818811.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.