Barclays Bank UK PLC

Financial Ombudsman decision DRN-2814366 Not upheld

Not upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Thu Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs M complain about the action that Barclays Bank UK PLC has taken over arrears on their mortgage.Treatment in financial difficulty

Barclays also said it was sorry about the service Mr M received when he spoke to an advisor about the mortgage. It felt that this advisor hadn’t behaved in the professional and efficient manner it would expect.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2814366.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.