National Westminster Bank Plc

Financial Ombudsman decision DRN-2810993 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Jun 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr V also complains that NatWest failed to offer support whilst he was experiencing financial difficulties.Treatment in financial difficulty

I agree that NatWest’s March 2020 letter and recent correspondence have included unclear and confusing information.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2810993.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.