TSB Bank plc

Financial Ombudsman decision DRN-2810973 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss G complains TSB Bank Plc are continuing to ask her to clear arrears on her loan accounts when she says her loan accounts should be up to date.Treatment in financial difficulty

TSB said Miss G had now settled her loan account *4450 and that they would remove the arrears from her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2810973.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.