HSBC UK Bank Plc
Financial Ombudsman decision DRN-2809472 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Identity checks and access
In the Ombudsman’s words
failed to process direct debit payments to a cryptocurrency firmPayment delayed or failed
refused to replace his debit cardIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2809472.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.