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Financial Ombudsman decision DRN-2806475 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Sat Jun 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Miss C also has concerns about her credit file being negatively affected.Credit file reporting
The complaint ... relates to the service she received following the migration of her credit card account from the Post Office.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2806475.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.