Al Rayan Bank PLC
Financial Ombudsman decision DRN-2804167 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Data and privacy, Service failure
In the Ombudsman’s words
Mr A and Mrs M believe that data protection was breached because they sent their personal information to the adviser’s email, and not through a secure portal.Data and privacy
Mr A and Mrs M complained about the refusal, the service, and said Al Rayan had breached GDPR (data protection) rules by requesting personal information.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2804167.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.