Lloyds Bank PLC

Financial Ombudsman decision DRN-2800507 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Fri Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I agree that it wasn’t helpful that Lloyds told Mr H, in March 2021, that he would be paid £31.87 on the same day. I can see that this did cause Mr H some distress and inconvenience, so it was right for Lloyds to do something to apologise for that.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2800507.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.