Barclays Bank UK PLC

Financial Ombudsman decision DRN-2798866 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

I’m really sorry to hear Mr D has been the victim of a cruel scam and has suffered such a significant loss. But it would only be fair for me to direct Barclays to reimburse him if I think they failed to reasonably prevent and appropriately respond to the authorised push payment (APP) fraud which caused that loss.APP scam refund refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2798866.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.