Nationwide Building Society

Financial Ombudsman decision DRN-2798556 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

failed to process a payment from his account in line with his instructionsPayment delayed or failed

Nationwide said there had been no error in regards to the initial transfer... But it said it had made a mistake by directing Mr S to attend a branch as this was unnecessary. It also said it hadn’t provided the service it should have in regards to communication.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2798556.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.