Nationwide Building Society

Financial Ombudsman decision DRN-2795457 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Ms B complains that Nationwide Building Society (“Nationwide”) didn’t tell her about changes to the interest rate which applied to her account.Interest and rates

It’s unfortunate that incorrect information was provided in response. And it’s not clear why a copy of the original notification wasn’t re-sent to Ms B, when it was apparent from her first contact that she hadn’t received it. I think that should have happened.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2795457.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.