HSBC UK Bank Plc
Financial Ombudsman decision DRN-2794520 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr H complains that he got poor service from HSBC UK Bank Plc (HSBC) when trying to set up online banking.Complaint handling
The telephone delays were unfortunate but could’ve been a result of the Covid pandemic. Similarly, the postal delays were also caused by this.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2794520.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.