Lloyds Bank PLC

Financial Ombudsman decision DRN-2794219 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Jun 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

reimburse him for the loss of interest due to the delay in sending moneyPayment delayed or failed

Mr S complained to Lloyds about the way he and his wife had been treated by the branch and its fraud team.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2794219.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.