HSBC UK Bank Plc
Financial Ombudsman decision DRN-2794074 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr and Mrs R complain about how HSBC UK Bank Plc handled their requests to make payments from their account.Payment delayed or failed
However, I agree there were things HSBC could have done to lessen the inconvenience caused to Mr R. There were several occasions where incorrect information was given to him.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2794074.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.