Capital One (Europe) plc

Financial Ombudsman decision DRN-2786086 Upheld

Upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Thu Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Since that time, Mr P has encountered financial difficulty and enlisted the help of a debt charity to help him manage his financial affairs.Treatment in financial difficulty

Mr P is unhappy that Capital One (Europe) plc wouldn’t allow him to set up a payment plan on an interest free basis.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2786086.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.