Santander UK Plc
Financial Ombudsman decision DRN-2783248 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
On 9 March 2019 Mr D tried to buy car insurance online. He tried three times to make payment but they all failed.Payment delayed or failed
Santander had given Mr D the wrong information when he’d called in on 9 MarchService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2783248.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.