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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-2779390 Not upheld
Not upheldoutcome, as published by the Ombudsman
£20,490redress stated in the decision
Mon Jun 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
he stopped making the payments for the car and BMW Financial Services has recorded missed payments on his credit file which has adversely affected himCredit file reporting
Mr O complains that the warranty for a car that was supplied to him under a hire purchase agreement with BMW Financial Services (GB) Limited was misrepresented to him.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2779390.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.