Barclays Bank UK PLC

Financial Ombudsman decision DRN-2777889 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

He says he complained to Barclaycard and it took it several months to respond to his complaint.Complaint handling

Mr B says that he’s been seeking help for his depression and he’s getting counselling. But he says that Barclaycard has treated him in a way which shows it doesn’t care.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2777889.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.