HSBC UK Bank Plc
Financial Ombudsman decision DRN-2775250 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Mr C complains that HSBC UK Bank Plc charged him interest on his credit card after he had transferred his balance to another credit card provider.Interest and rates
It’s not in dispute that the level of service HSBC provided could’ve been better.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2775250.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.