Santander UK Plc
Financial Ombudsman decision DRN-2773712 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Mon Jun 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr K complains Santander UK plc (Santander) incorrectly charged him interest on his credit card account.Interest and rates
Mr K says one member of staff was rude on the telephone and he hasn’t had a clear explanation of why he was charged interest when he believed he was entitled to an interest free period when making the purchases on his card.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2773712.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.