Nationwide Building Society

Financial Ombudsman decision DRN-2760496 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

Mr and Mrs W complain that Nationwide Building Society didn’t tell them that there was a cheaper interest rate product available to them that would have met their need to have a product without an early repayment charge (ERC).Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2760496.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.