TSB Bank plc

Financial Ombudsman decision DRN-2760204 Upheld

Upheldoutcome, as published by the Ombudsman

£9redress stated in the decision

Thu Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Mr K complains TSB Bank PLC treated him unfairly when he applied for a credit card.Irresponsible lending

TSB should have contacted Mr K with the outcome of his appeal, and it didn’t until he had to raise the issue as a complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2760204.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.