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Provident Personal Credit Limited
Financial Ombudsman decision DRN-2755007 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr T complains that Provident Personal Credit Limited has handled his account poorly and caused him distress, by sending texts and letters relating to the payment reminders for the third loan.Treatment in financial difficulty
Mr T also complains about his private and personal details being ‘sold’ to third parties.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2755007.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.