Santander UK Plc
Financial Ombudsman decision DRN-2746466 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Mr S complains that in breach of the applicable regulations Santander UK Plc has acted unreasonably by not having clear, effective and appropriate policies in place to ensure it treats vulnerable customers fairly.Support for vulnerable customers
Rules cited
FCA CONC (Consumer Credit sourcebook), Equality Act 2010
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2746466.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.