Lloyds Bank PLC

Financial Ombudsman decision DRN-2744021 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

refund of the interest charged after the 0% rate expiredInterest and rates

Mr R complains that Lloyds Bank PLC told him incorrect information regarding a balance transferProduct mis-sold

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2744021.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.