Sainsbury's Bank Plc

Financial Ombudsman decision DRN-2743182 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jul 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr T complains Sainsbury’s Bank Plc is holding him liable for payments made on his credit card while he was on holiday. He says he didn’t agree to the payments and asks Sainsbury’s to remove them from his credit card balance.APP scam refund refused

Unhappy with this response, Mr T raised a complaint which was rejected for the same reason, so he brought his complaint to our service.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2743182.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.